We take customer satisfaction seriously. If you aren’t happy, then what are we doing? We are human. We make mistakes. We will own up to those mistakes and make sure to fix them. No matter what it is, we will work with you to fix the issue. Even if that means giving a 100% refund.
How it Works
Our goal is to exceed your expectations each and every time we set foot on your property. If you’re not happy, we’ll work with you to make it right. If you’re not satisfied with the quality of the service delivered by one of Lula’s approved professionals, let us know and we’ll work to make it right. Even if you don’t reach out to us and we see a rating of 3-stars or less we’ll proactively reach out to you to find out what went wrong! Additionally, in the rare event of property damage, Lula has your back! Every job through Lula’s platform is insured.
On small repairs and replacements, we back the work with a 30-day warranty. For major replacements, we offer a 1-year warranty. If something goes wrong in that timeframe, you’re covered.
What it Covers
Outside of certain terms and conditions that can be found here, The Lula Guarantee applies if:
- The scope of work that you were charged for was not completed to your satisfaction, or your property was damaged as a direct result of the service booked through Lula’s platform.
- The service was completed within the past 72 hours and you filed a claim within 7 days of the service being rendered. For recurring services, each appointment is treated as a separate occurrence.
- Your account is in good standing without unpaid balances.
Frequently Asked Questions
We realize you may still have additional questions, so please take a look at our collection of frequently asked questions about Lula’s guarantee. If you can’t find an answer to your question, please contact us.
Resolution Claim Process
If you need to file a claim, use the submit a claim button below. Your request will be assigned to one of our customer care representatives who will review and respond within one (1) business day.