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Field Project Manager ((Property Maintenance))

Job description

Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City!

Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!

Position

The Field Project Manager will need to have property maintenance or construction experience and provide onsite leadership and quality control on the job sites of the customers we serve. This role will be our boots on the ground at each job location to provide oversight, advance productivity, and will ensure safety and performance standards are met. This role will communicate with customers and members of leadership to help identify, troubleshoot and resolve issues and keep leadership updated with information, observations, job status and improvements needed.

Responsibilities

· Be able to do make-ready/turn inspections and provide a clear scope of maintenance work to be completed.
· Provide on the job support, formulate and maintain quality control objectives and coordinate these objectives with staff, vendors and contracted resources
· Organize workload to meet short and long-term organization objectives and assist in the preparation of regulatory documents
· Advise the leadership team about potential issues on all accounts and provide status on all projects, as requested
· Manage and resolve customer issues or concerns in order to strengthen partner relationships and secure client contracts, exercising judgment based upon experience, guidelines, and scope of authority
· Minimize comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
· Monitor the quality of work conducted delivered by sub-contractors and provide guidance where improvement is needed and ways to enhance operational effectiveness
· Ability to analyze field processes and activities and make recommendations for process improvement to further business growth

How we support you

-A positive and inspiring team environment that offers support and camaraderie throughout your career
-Professional growth and internal promotion opportunities due to continuous organizational growth
-Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
-Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Compensation

55-60K Annual Salary Range
Bonus programs

Benefits

100% Employer Covered Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off

Job Type: Full-time
Schedule: Monday to Friday
Work Location: Various locations
Work Remotely: No

Job requirements

To join our team, you’ll need:

· Knowledge of construction, project management and related safety procedures
· 3+ years of maintenance related experience that includes project management experience
· Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
· Ability to work independently and with a team to respond to rapidly changing priorities
· A positive, solutions focused attitude
· Excellent verbal and written communication skills
· Effective prioritization, problem solving and time management skills
· Strong initiative to strive for continuous accuracy, quality, and timeliness of information
· Perform all essential job functions with or without reasonable accommodation
· Valid Driver’s License

Project Coordinator

Job description

Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City.

Lula is rapidly expanding into new markets and is seeking to add customer service members to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customers succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success! Having some basic knowledge around property maintenance is a plus, but not mandatory.

Position

The Project Coordinator is a high-level customer facing position that is one of the first lines of communication for Lula customers and service providers. TheProject Coordinator is responsible to ensure that each Lula customer, Property Manager, tenant, and service provider is treated in a professional and friendly manner. The main responsibility of this role is to answer incoming phone calls from our current clients and respond to the needs or requests of those calls. This role is responsible for interacting with Lula customers and service providers, maintaining a friendly, positive, authentic, and professional approach, while delivering a consistent excellent customer service experience by utilizing an in-depth knowledge of company processes.

Responsibilities

Provide in-house day-to-day customer support, responding promptly to all customer inquiries
Responsible for providing an exceptional service experience to multiple customers and maintaining all customer records in accordance with company policy
Proactively addressing customer concerns with confidence while knowing when to escalate and partner with leadership team
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Liaison between customer and providers ensuring communication is used effectively to achieve accurate outbound and inbound orders
Maintain a positive attitude with the added ability to overcome objections and hurdles while managing customers
Actively and consistently supports all efforts to simplify and enhance the prospective customer experience
How we support you:

-A positive and inspiring team environment that offers support and camaraderie throughout your career
-Professional growth and internal promotion opportunities due to continuous organizational growth
-Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
-Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Benefits

-Paid Medical Insurance
-Paid Dental Insurance
-Paid Vision Insurance
-Paid Time Off

Job Type: Full-time
Schedule: Day and evening shifts available. Must be able to work one weekend every 6 weeks or one weekend day every week.
Work Location: One location

Job requirements

To join our team, you’ll need:

The ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
3+ years of related customer service experience (experience in property maintenance preferred)
A positive, solutions focused attitude
Excellent verbal and written communication skills
Effective prioritization, problem solving and time management skills
Strong initiative to strive for continuous accuracy, quality, and timeliness of information
To perform all essential job functions with or without reasonable accommodation
To be able to work in a fast-paced, high-energy startup environment without being distracted

Project Coordinator (Nights & Rotating Weekends)

Job description

Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City.

Lula is rapidly expanding into new markets and is seeking to add customer service members to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customers succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success! Having some basic knowledge around property maintenance is a plus, but not mandatory.

Position

The Project Coordinator is a high-level customer facing position that is one of the first lines of communication for Lula customers and service providers. TheProject Coordinator is responsible to ensure that each Lula customer, Property Manager, tenant, and service provider is treated in a professional and friendly manner. The main responsibility of this role is to answer incoming phone calls from our current clients and respond to the needs or requests of those calls. This role is responsible for interacting with Lula customers and service providers, maintaining a friendly, positive, authentic, and professional approach, while delivering a consistent excellent customer service experience by utilizing an in-depth knowledge of company processes.

Responsibilities

Provide in-house day-to-day customer support, responding promptly to all customer inquiries
Responsible for providing an exceptional service experience to multiple customers and maintaining all customer records in accordance with company policy
Proactively addressing customer concerns with confidence while knowing when to escalate and partner with leadership team
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Liaison between customer and providers ensuring communication is used effectively to achieve accurate outbound and inbound orders
Maintain a positive attitude with the added ability to overcome objections and hurdles while managing customers
Actively and consistently supports all efforts to simplify and enhance the prospective customer experience
How we support you:

-A positive and inspiring team environment that offers support and camaraderie throughout your career
-Professional growth and internal promotion opportunities due to continuous organizational growth
-Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
-Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Job Type: Part Time
Schedule: Monday to Friday (7pm to 12am) | Saturdays & Sundays (8am-4pm or 4pm-12am)
Work Location: One location

Job requirements

To join our team, you’ll need:

The ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
3+ years of related customer service experience (experience in property maintenance preferred)
A positive, solutions focused attitude
Excellent verbal and written communication skills
Effective prioritization, problem solving and time management skills
Strong initiative to strive for continuous accuracy, quality, and timeliness of information
To perform all essential job functions with or without reasonable accommodation
To be able to work in a fast-paced, high-energy startup environment without being distracted

Provider Acquisition Representative

Job description

Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City!

Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for sales, helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!

Position

The Provider Acquisition Representative will be responsible for acquiring new service providers through outbound and inbound inquiries. This position is responsible for reaching out to potential providers as well as educating and working with current providers guaranteeing that all providers are Lula approved and meet all necessary standards and requirements to be a Lula Pro. This role will require excellent customer service and communication skills.

What a typical day looks like

Contact Service Providers via phone (nationwide) to discuss Lula’s unique value proposition
Educate service providers on how to engage with the consumers who are putting in service requests
Effectively guide service providers through the vetting and onboarding process to become a Lula approved provider
Maintaining open lines of communication with providers including in-person, phone and e-mail correspondence

How we support you:
A positive and inspiring team environment that offers support and camaraderie throughout your career
Professional growth and internal promotion opportunities due to continuous organizational growth
Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Benefits

Medical Insurance (100% Employer Paid)
Dental Insurance
Vision Insurance
Paid Time Off
Job Type: Full-time
Schedule: Monday to Friday
Work Location: One location

Job requirements

To join our team, you’ll need:

A positive, solutions focused attitude
Excellent verbal and written communication skills
Effective prioritization and time management skills
Strong initiative to strive for continuous accuracy, quality, and timeliness of information
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
To be able to work in a fast-paced, high-energy startup environment without being distracted
Able to balance working independently while being part of a team
Listen and talk on a phone headset/handset for up to 8 hours per day
Perform all essential job functions with or without reasonable accommodation
1 – 3 years of experience in sales, customer service or a related field