Careers
Grow with an exciting young startup
Startup Culture
Enjoy the perks of being involved in a high-growth startup. The fun, collaborative environment makes work seem a little less like work.
Flexible Schedule
We focus less on the amount of time you work and more on the work you get done.
Growth Potential
Join a company with limitless possibilities. Our employees grow as the company grows.
Technology Driven
Tech is the driving factor of what we do. Our team has adopted some of the newest tech to gain an advantage.
Open Positions
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Apply – Marketing Manager
Vice President of Product
Job description
Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City.
Lula is rapidly expanding and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
Responsibilities
– An entrepreneurial spirit with a demonstrated ability to be self-motivated and implement strategic product initiatives
– Fully participate with the management team in the formulation of product capabilities, objectives, and goals in the context of Lula’s mission and vision
– In collaboration with existing team departments co-create and drive solution/product development for existing and new lines of business, growth of current service lines, and Lula strategic imperatives
– Anticipate the evolution of future application and product needs by maintaining a forward-thinking orientation and a “product oriented” mindset
– Ability to lead and work directly with customer advisory groups and Lula’s UX design team to drive an incredible user experience and product adoption
– Responsible for enterprise application vision and strategy – create a clear, convincing application and product strategy that aligns to business priorities and objectives
– Utilize existing applications and technologies to deliver best in class products dedicated to furthering the mission and vision of Lula. Optimize application Ecosystem by recommending consolidations, replacements, or eliminations
– Cultivate relationships within the organization to ensure appropriate applications/products are providing proper solutions to business/patients
– Collaborate and apply market research to develop requirements that support strategy and product roadmap
– Report the status of projects and any deviations from stated timelines or quality. Highlight and (where possible) mitigate all potential risks, operational failures, time constraint problems, and extraordinary events that will negatively impact business
How we support you:
– A positive and inspiring team environment that offers support and camaraderie throughout your career
– Professional growth and internal promotion opportunities due to continuous organizational growth
– Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
– Lula provides equal employment opportunities (EEO) to all employees and applicants for employment
Benefits
– Dental insurance
– Flexible schedule
– Health insurance
– Life insurance
– Paid time off
– Parental leave
– Vision insurance
Job requirements
To join our team, you’ll need:
– 10+ years product experience, ideally with experience in marketplaces or tech-enabled services with a real-world / services component
– 5+ years leading product teams: hiring, developing talent, and ideally as member of the leadership team
– Experience launching a new product from scratch – 0- >1 development
– Experience with build vs buy decisions / leveraging 3rd party tools
– Track-record of cross-functional collaboration and leading projects that deliver results via people that you do not directly manage
– Strong analytical and problem-solving skills, incl. ability to assess a situation by gathering facts and evaluating data
– Experience managing the full product management lifecycle including specification, development, test, and validation
– Working knowledge of data privacy and information security considerations
Compensation
– Pay: $150,000.00 – $175,000.00 per year
– Bonus programs
Schedule
– Day shift
– Monday to Friday
– No nights
– Weekend availability
Marketing Manager
Job description
Lula is seeking a Marketing Manager to play a key role to build a repeatable marketing engine that drives top-of-funnel demand and equips sales to win.
This role is ideal for a marketer who can move from strategy to execution quickly across digital campaigns, content, social media, events, and sales enablement.
You’ll shape campaign planning and performance, create customer-facing and sales-facing assets, and help define our positioning as we scale into new markets and release new products.
You’ll work directly with the Head of Marketing, collaborating closely with Sales and Product, and be supported by contractors as needed.
This is one of the most exciting times to join Lula, as we scale our customer base and launch new products to serve residential property managers nationwide.
Position Responsibilities
- Champion Lula’s brand across all channels
- Build and promote the reputation of our provider network and service experience through testimonials, stories, and social proof
- Support Lula’s content strategy, providing TOF, MOF, and BOF efforts to better capture and generate demand
- Plan and execute events and tradeshows, building a repeatable in-person experience tailored to each event
- Partner with Sales and Product teams to align messaging across the customer journey
- Collaborate with partners on co-marketing, webinars, and joint promotion
- Support go-to-market and positioning for key products: Core Boost, LuMi, and Foresight
Role Requirements
- 5+ years of marketing experience, ideally in a B2B SaaS or Proptech startup
- Proven success in both strategy and execution—across content, digital, email, social, and events
- Strong understanding of product and partner marketing in a sales-led, product-enabled environment
- Skilled in leveraging AI, marketing automation, CRM tools, and campaign analytics
- Exceptional ability to work cross-functionally with Sales, Product, and Design
- Hands-on creator who’s as comfortable writing copy and building campaigns as they are analyzing funnel performance
- Aligned with Lula’s core values: customer obsession, creativity, hustle, perseverance, and care for one another
Marketing Tech Stack
- Hubspot CRM
- Clarity and GA4 analytics
- AHREFs
- Canva
- ChatGPT
- WordPress
- Microsoft Teams
Lula has a positive, collaborative environment
A few of our supportive benefits:
- A positive and inspiring team environment that offers support and camaraderie
- Professional growth and internal promotion opportunities driven by company growth
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success
- Equal employment opportunities (EEO) for all employees and applicants
Schedule/Location
- Day shift, Monday – Friday
- Preferred in-office location in Overland Park, KS (open to remote for the right candidate)
Benefits
- Health, dental, and vision insurance
- Life insurance
- Paid time off
- Parental leave
Job Type
Full-time
Compensation
- Salary: $75,000 – $90,000 per year (plus bonus plan)
- Supplemental pay types: Company Bonus Plan
Property Management Coordinator
Job description
Are you looking to join one of the KC’s Fastest growing companies?
Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
Position
The Maintenance Coordinator is a high-level outward facing position that is one of the first lines of communication for Lula customers and service providers. This role is responsible to ensure that each provider, tenant and Property Manager is treated in a professional and friendly manner. This role will answer phone calls and respond to requests of those calls, coordinating follow up and follow through of our customer’s needs. This role is responsible for interacting with Lula customers, maintaining a friendly, positive, authentic and professional approach, while delivering consistent excellent customer service by utilizing an in-depth knowledge of company processes.
Responsibilities
· Provide in-house day-to-day support to our Property Managers, tenants and service providers, responding promptly to all inquiries
· Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy
· Proactively addressing customer concerns with confidence while knowing when to escalate and partner with the leadership team
· Requires making and receiving phone calls and some email correspondence while problem solving
· Liaison between customers and service providers ensuring communication is used effectively to achieve accurate job follow-through
· Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities
· Actively and consistently supports all efforts to simplify and enhance the prospective customer experience
Requirements
· 3+ years of related experience (experience in property maintenance REQUIRED)
· A positive, solutions focused attitude
· Excellent verbal and written communication skills
· Effective prioritization, problem solving and time management skills
· Strong initiative to strive for continuous accuracy, quality, and timeliness of information
· Perform all essential job functions with or without reasonable accommodation
· To be able to work in a fast-paced, high-energy startup environment without being distracted
Lula has a positive collaborative environment. A few of our supportive benefits:
-A positive and inspiring team environment that offers support and camaraderie throughout your career
-Professional growth and internal promotion opportunities due to continuous organizational growth
-Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
-Lula provides equal employment opportunities (EEO) to all employees and applicants for employment
Technical Skills
· Excel and Outlook required
· Proficient knowledge of web-based software platforms
Compensation
50-60K Annual Salary Range
Bonus programs
Benefits
100% Employer Covered Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Parental Leave
Job Type: Full-time
Schedule: Monday to Friday, Rotating Weekends
Work Remotely: No
Marketing Coordinator
Job description
Are you looking to join one of KC’s Fastest growing companies? Check out Lula, recently named to the KCBusiness Journal’s “Fast 50” as the 3rd fastest-growing company in Kansas City.
Lula is rapidly expanding into new markets and is seeking to add a Marketing Coordinator to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first.
We are looking for someone with an interest in learning more about marketing, customer relationships, and brand representation through all media outlets. This role could easily grow into a salaried position with multiple growth opportunities for the right person.
Position
The Marketing Coordinator will work closely with the Marketing Director to generate leads as well as create and facilitate our national brand presence through numerous media outlets and marketing avenues. This person will need to be a team player that enjoys collaborating and contributing to our quickly growing business.
Responsibilities
– Educate customers in the property management space through various types of media on our unique service to streamline their maintenance process
– Manage and maintain various marketing campaigns through email, social media, etc
– Develop a deep understanding of our customers, including goals, organization structure, decision-making processes, and pain-points
– Help oversee, organize, and facilitate events
– Work with the Marketing Director to improve SEO and continue to expand our unique brand through blog posts, SEO, and other organic channels
Requirements
To join our team, you’ll need the following:
– Marketing or journalism degrees and experience are welcome, but not required
– A positive, solutions-focused attitude
– Excellent verbal and written communication skills
– Effective prioritization, organization, and time management skills
– Ability to build and maintain effective relationships through strong interpersonal skills with an emphasis on relationship-building and consistent demonstration of solid professional judgment
– To be able to work in a fast-paced, high-energy startup environment
– Perform all essential job functions with or without reasonable accommodation
How we support you
– A positive and inspiring team environment that offers support and camaraderie throughout your career
– Professional growth and internal promotion opportunities due to continuous organizational growth
– Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
– Lula provides equal employment opportunities (EEO) to all employees and applicants for employment
Job Type: Hourly, Full-time
Schedule: Monday to Friday
Work Location: Overland Park, KS
Work Remotely: No
Field Project Manager
Job description
Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rdfastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
Experience & Requirements:
Lula is seeking a full-time employee to be part of our growing team. Applicants must be strongly experienced in rental property maintenance and turnover repairs, including but not limited to:
- Must be able to evaluate and estimate repairs related to flooring, painting, handyman repairs, drywall, and any other residence turnover related task.
- Understanding of maintenance in the residential rental space and cost ranges for a variety of services such as flooring, painting, handyman repairs, drywall, etc.
- Schedule and coordinate work with vendors, meeting timeline expectations.
- Must be able to properly scope and quote Make Readies between tenant occupancy and meet strict customer timelines for new resident move ins.
- Quality control inspections upon project completion is a must. This is where we separate ourselves from the competition.
- Communicate repair corrections with contractors upon completion of quality control/assurance inspections.
- Experience managing multiple vendors throughout the project lifespan required.
- Residential Property Maintenance experience required
At least 3-5 years of relevant and well-rounded residential maintenance experience in the property management industry is a must.
Role Expectations:
- Coordinating, compiling, and submitting detailed information for quotes.
- Provide complete and comprehensive estimates of all labor, material, and subcontractor costs associated with assigned repairs.
- The job function regularly exercises discretion, judgement, and communicates with crews.
- Requires analytical with excellent communication skills with both customer and vendor engagement.
- You will be expected to work in our local office located in Overland Park, KS and in the field throughout Kansas City.
Specific Duties:
- Serve as client-facing leaders, overseeing the day-to-day project relationships with our subcontractors and customers.
- Review, process, and close out jobs from our 3rd party contractors in an accurate and timely manner.
- Update notes daily on every project you have running in our job management program.
- Coordinate with subcontractors, tenants, and property managers to acquire relevant information.
- Keep track of all projects and bids that are under your guidance.
Technical Skills
- Proficient knowledge of web-based and mobile software platforms.
- Microsoft Excel and Outlook experience is required.
How we support you:
- A positive and inspiring team environment that offers support and camaraderie throughout your career.
- Professional growth and internal promotion opportunities due to continuous organizational growth.
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
- Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.
Compensation
Job Type: Full-time
Salary: $52,000.00 – $55,000.00 per year (w/ Bonus Opportunities)
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Paid Parental Leave
Schedule:
- Day Shift
- Monday to Friday
- Weekend Availability
Job Description
Are you looking to join one of the KC’s fastest growing companies? Check out Lula, recently named to the KC Business Journals fastest growing company in Kansas City!
Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customers succeed on our platform and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
- ➡️ 2025 Ingram Business Magazine’s Fastest Growing Company in Kansas City
- ➡️ Ranked Inc. 5000 Fastest Growing Private Companies in the United States for 3 years
- ➡️ Proptech Breakthrough’s Work Order Management Solution of the Year
- ➡️ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist
Lula Core Values:
- We are customer obsessed.
- We think differently.
- We hustle.
- We finish what we start.
- We care for one another.
Position:
Lula provides maintenance to partners in over 30 markets across the United States. We continue to add new markets as our vendor network grows. This position will be responsible for growing Lula’s base of customer clients. We are looking for a relentless Business Development Representative to join our revenue engine. This is not a “wait for the phone to ring” role. You will be the tip of the spear, conducting outbound campaigns to identify and qualify high-value property management prospects. Your mission is simple: Break through the noise, build interest, and set up quality meetings for our Account Executives.
Responsibilities:
- Possess a good understanding of the property management market.
- Gain and share understanding of Lula’s organization, processes, business strategies, product or service offerings and decision-making structures.
- High-Volume Outbound: Execute 60-80+ activities per day (calls, emails, social touches) to engage decision-makers at Property Management Companies.
- Drive Sets & Holds: You aren’t just paid to dial; you are paid to produce. Your primary KPI is Meetings Set and, more importantly, Meetings Held (prospects who actually show up).
- Qualify with Intent: Engage Property Managers and Maintenance Directors to uncover operational pain (coordination fatigue, vendor issues) urgency and fit – not just book meetings for the sake of activity.
- Master the Pitch: Learn to articulate the Lula value proposition clearly and concisely to busy executives who don’t have time to waste.
- Protect the Calendar: Ensure high “hold” rates by confirming meetings, sending value-add pre-read materials, and building rapport before the demo.
What are we looking for in the ideal candidate?
- Business development/sales experience in a business development role, preferably outside sales.
- High degree of initiative and entrepreneurial spirit, with strong analytical skills.
- Strong presentation and interpersonal capability, both internal and external.
- You Pick Up the Phone: You don’t hide behind email. You understand that the quickest way to build a relationship is through conversation.
- Resilient: You handle “no” well. You view rejection as just a step closer to a “yes.”
- Coachability: You crave feedback. You want to listen to your call recordings, tear them apart, and get 1% better every day.
- Curious: You want to understand the Property Management industry. You ask “why” and dig deep into prospect problems to uncover pain.
- Motivated: You’re not someone looking for inbound leads, a quiet desk, or a slow ramp. You’re someone who wants to master selling fundamentals through repetition, coaching, and accountability.
Qualifications
- We’re less focused on where you’ve been and more focused on who you are and how you show up.
- Success at Lula comes from mindset, effort and coachability – not from checking boxes on past roles.
- Customer-facing, sales, or service experience of any kind is helpful, but not a requirement.
- Willingness to learn outbound selling fundamentals and embrace daily activity expectations.
- Ability to communicate confidently and professionally on the phone.
- Experience with CRM or sales tools is a plus, but we’re happy to train the right candidate.
How We Support You:
- A positive and inspiring team environment that offers support and camaraderie throughout your career.
- Professional growth and internal promotion opportunities due to continuous organizational growth.
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
- Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Various voluntary benefits available
Job Details
- Job Type: Full-time
- Schedule: Monday to Friday
- Work Location: Overland Park, Kansas
- Work Remotely: No
- Salary: $55,000 + variable
- Supplemental pay types: Bonus pay
Account Manager – Property Management
Are you looking to join one of the KC’s Fastest growing companies? Lula has been named one of Kansas City’s Fastest Growing Companies in 2024 by Ingram’s Business Magazine, KCBJ, and Inc 5000. Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you must show a passion for helping our customers succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals ready to embrace the incentives and rewards that come with success!
Lula’s Core Values:
- We are customer-obsessed.
- We think differently.
- We hustle.
- We finish what we start.
- We care for one another.
Position:
As an Account Manager, you will serve as project manager for assigned Lula property manager customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team.Responsibilities:
- Drive continual product adoption and expansion of Lula’s solutions
- Monitor and manage customer’s jobs and proactively take care of any potential issues
- Monitor customer health, service utilization, and trends in customer spending while using data to drive proactive customer engagement
- Conduct training webinars for end users of Lula’s platform
- Develop and maintain an in-depth knowledge of Lula’s products and services
- Develop and maintain an in-depth knowledge of the property management industry
- Drive adoption of additional Lula products as they are released
- Provide in-house day-to-day support to our Property Managers
- Proactively address customer service concerns with confidence while knowing when to escalate and partner with the leadership team
- Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities
- Problem-solve issues over the phone and via email
- Actively and consistently support all efforts to simplify and enhance the prospective customer experience
We’d love to chat if you have the following skills:
- Property Management or Maintenance Experience is strongly preferred but not required
- Experience managing relationships in the Single-Family Rental space
- 3-5 years of experience in sales, client relations, customer service, or a related field
- A positive, solutions-focused attitude
- Excellent verbal and written communication skills
- Ability to effectively manage time to maximize revenue
- Effective prioritization and time management skills
- Strong initiative to strive for continuous accuracy, quality, and timeliness of information
- Ability to build and maintain effective relationships through strong interpersonal skills with an emphasis on relationship-building and consistent demonstration of solid professional judgment
- To be able to work in a fast-paced, high-energy startup environment without being distracted
- Able to balance working independently while being part of a team
- Listen and talk on a phone headset/handset for up to 8 hours per day
- Perform all essential job functions with or without reasonable accommodation
- Ability to listen, earn trust, and consult with customers
- A dislike of doing things “the old way”
How We Support You:
- A positive and inspiring team environment that offers support and camaraderie throughout your career
- Professional growth and internal promotion opportunities due to continuous organizational growth
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
- Lula provides equal employment opportunities (EEO) to all employees and applicants for employment
Benefits:
- Medical Insurance (100% Employer Paid)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
Job Type: Full-time
Schedule: Monday to Friday
Work Location: Overland Park, Kansas
Work Remotely: No
Salary: Base salary of $60,000 per year with a total target compensation (TTC) $70,000
Schedule:
· 8-hour shift
· Day shift
· Monday to Friday
Residential Plumber Job Description
Are you looking to join one of the KC’s Fastest growing companies?
Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
Lula’s Core Values
- We are customer obsessed.
- We think differently.
- We hustle.
- We finish what we start.
- We care for one another.
Lula is looking for a Plumber to fill an immediate opening. Residential plumbing experience required and must be able to pass a background test. Must have a valid driver’s license and be willing to work a flexible schedule. You will be responsible for running drain cleaning service calls in the Kansas City and surrounding areas with flexible scheduling.
Experience & Requirements:
- Align with Lula’s Core Values.
- Positive attitude with desire to grow and improve.
- Complete plumbing repairs, maintenance, installations, and other related in-home, service calls for residential customers.
- Possesses all technical knowledge that demonstrates an understanding of all possible plumbing problems and how to solve them.
- Complete knowledge of all tools, equipment and materials needed to perform service on residential plumbing and all codes governing those services.
- Provides quality control and quality assurance for all jobs.
- Provide outstanding customer service.
- Precise documentation of work performed.
- Ability to interact and communicate with customers and office staff.
- Ability to work late and/or start early on occasion when needed.
- Valid driver’s license with acceptable driving record.
- Professional appearance required.
- Must be able to pass background check.
- Work alongside customer service representatives and dispatch team members to ensure the overall success of the business.
- Be familiar with technology and mobile field apps.
- Prefer if plumber has drain cleaning equipment but open to providing if needed.
Competencies
- Accurate troubleshooting and diagnostic skills.
- Ability to estimate jobs.
- Ability to provide options for repairs, replacements, and services.
- Discretion.
- Decision Making.
- Time Management.
- Thoroughness.
- Customer/Client Focus.
How we support you:
- A positive and inspiring team environment that offers support and camaraderie throughout your career.
- Professional growth and internal promotion opportunities due to continuous organizational growth.
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
- Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.
Job Type: Full-time
Salary: $72,000.00 – $78,000.00 per year **Pay based on performance and experience – Experience is required, and Reliability is a must!
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid Time Off
- Parental Leave
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Plumbing: 1 year required
- Driver’s License required
Ability to commute/relocate:
- Plumbing service calls in the Kansas City and surrounding areas with flexible scheduling required.
Residential Drain Cleaner
Job Description
Are you looking to join one of the KC’s Fastest growing companies?
Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious,and driven individuals who are ready to embrace the incentives and rewards that come with success!
Lula’s Core Values
- We are customer obsessed.
- We think differently.
- We hustle.
- We finish what we start.
- We care for one another.
Lula is looking for a Plumber that specializes in drain cleaning to fill an immediate opening. Residential drain cleaning experience required and must be able to pass a background test. Must have a valid driver’s license and be willing to work a flexible schedule. You will be responsible for running drain cleaning service calls in the Kansas City and surrounding areas with flexible scheduling.
Experience & Requirements:
- Align with Lula’s Core Values.
- Positive attitude with desire to grow and improve.
- Performs/troubleshoots a variety of drain issues that include accurately diagnosing problems.
- Effectively recommends solutions.
- Possesses technical knowledge that demonstrates an understanding of all possible plumbing problems and how to solve them.
- Be proficient in cleaning drains.
- Ability to operate tools necessary to complete job.
- Provide outstanding customer service.
- Precise documentation of work performed.
- Ability to interact and communicate with customers and office staff.
- Ability to work late and/or start early on occasion when needed.
- Valid driver’s license with acceptable driving record.
- Professional appearance required.
- Must be able to pass background check.
- Work alongside customer service representatives and dispatch team members to ensure the overall success of the business.
- Be familiar with technology and mobile field apps.
- Prefer if plumber has drain cleaning equipment but open to providing if needed.
Competencies
- Accurate troubleshooting and diagnostic skills.
- Ability to estimate jobs.
- Ability to provide options for repairs, replacements and services.
- Discretion.
- Decision Making.
- Time Management.
- Thoroughness.
- Customer/Client Focus.
How we support you:
- A positive and inspiring team environment that offers support and camaraderie throughout your career.
- Professional growth and internal promotion opportunities due to continuous organizational growth.
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
- Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.
Job Type: Full-time
Salary: $72,000.00 – $78,000.00 per year **Pay based on performance and experience – Experience is required, and Reliability is a must!
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid Time Off
- Parental Leave
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Plumbing/Drain Cleaning: 1 year required
- Driver’s License required
Ability to commute/relocate:
- Drain cleaning service calls in the Kansas City and surrounding areas with flexible scheduling required.
Provider Success Representative
Job description
Are you looking to join one of the KC’s Fastest growing companies?
Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
Position
The Provider Success Representative will be responsible for maintaining Lula’s community of skilled trade vendors throughout the U.S. In this position candidates will be responsible for:
· Contact Service Providers via phone (nationwide) to discuss Lula’s unique value proposition.
· Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy.
· Use data on service provider accounts to distribute work to the most qualified pros and to identify opportunity areas within the markets you manage.
· Educate service providers on how to engage with the consumers who are putting in service requests.
· Effectively guide service providers through the vetting and onboarding process to become a Lula approved provider.
· Maintain open lines of communication with providers including in-person, phone and e-mail correspondence.
Requirements
- A positive, solutions focused attitude
- Excellent verbal and written communication skills
- Effective prioritization and time management skills
- Strong initiative to strive for continuous accuracy, quality, and timeliness of information
- Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
- Ability to work in a fast-paced, high-energy startup environment without being distracted
- Balance working independently while being part of a team
- Perform all essential job functions with or without reasonable accommodation
- 1 – 3 years of experience in sales, client relations, customer service or a related field
Lula has a positive collaborative environment. A few of our supportive benefits:
- A positive and inspiring team environment that offers support and camaraderie throughout your career
- Professional growth and internal promotion opportunities due to continuous organizational growth
- Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
- Lula provides equal employment opportunities (EEO) to all employees and applicants for employment
Technical Skills
- Excel and Outlook required
- Proficient knowledge of web-based software platforms
Compensation
- 55-65K Annual Salary Range
- Bonus programs
Benefits
- 100% Employer Covered Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Job Type: Full-time
- Schedule: Monday to Friday, Rotating Weekends
- Work Remotely: No
Vice President of Customer Experience
Role overview
The Vice President of Customer Experience is responsible for the end-to-end experience of Lula’s customers after the sale,
with a primary focus on transforming our call center and service operations into a differentiated competitive advantage.
This leader will own support and service operations, define the CX strategy, and ensure that every interaction with Lula is
efficient, consistent, and outstanding.
Key responsibilities
Customer experience strategy and leadership
- Define the CX vision and strategy for property managers and residents across all touchpoints (phone, email, chat, in-app, field service).
- Translate company goals into a clear CX roadmap, with targets around SLAs, CSAT, NPS, retention, and operational efficiency.
- Partner with the Chief Services Officer, Sr. Director of Customer Service, and executive team to make Lula a customer-centric, service-led organization.
Call center and service operations ownership
- Lead Lula’s call center and maintenance coordination teams, including team structure, staffing plans, scheduling, performance management, and leadership development.
- Design and implement best-in-class call center practices: workforce management, QA, training, knowledge management, scripts/playbooks, and escalation paths.
- Improve core operational metrics such as answer time, abandonment, first-contact resolution, handle time, and case backlog while protecting customer satisfaction.
CX metrics, analytics, and continuous improvement
- Build and own the CX measurement framework: CSAT, NPS, CES, contact rate, churn/retention indicators, and operational KPIs for call center and service teams.
- Turn qualitative and quantitative customer insights into prioritized improvement initiatives across service processes, policy, product, and communication.
- Establish a continuous improvement cadence (e.g., weekly operational reviews, monthly CX forums) that drives visible, measurable change.
Cross-functional collaboration
- Work closely with Product and Engineering to surface “failure demand” (reasons customers contact support) and influence roadmap decisions that reduce friction and improve the core product experience.
- Partner with Operations, Finance, and Vendor Management to ensure service delivery (dispatch, scheduling, completion quality) aligns with customer expectations and Lula’s brand promise.
- Collaborate with Sales, Marketing, and Account Management to ensure that expectations set in the sales process are delivered in onboarding and ongoing service.
Team building and leadership
- Build and mentor a high-performing leadership bench across call center operations, QA, training, CX operations/analytics, and customer insights.
- Create a culture of accountability, coaching, and continuous improvement, where frontline teams understand goals and how their work impacts customers and the business.
- Champion Lula’s values and serve as a visible, credible leader for frontline and customer-facing teams.
Experience and qualifications
- 8+ years of experience in customer experience, customer service, support, or operations roles, including 5+ years leading large call center or contact center teams (20+ FTE) in a tech-enabled services, SaaS, or BPO environment.
- Proven track record of transforming call center or service operations through process design, QA, training, and technology. Experience with Dialpad a plus.
- Experience working with property management, home services, field service, or other operationally complex environments is strongly preferred.
- Demonstrated success building and using CX metrics and dashboards (CSAT, NPS, SLAs, retention, etc.) to drive performance and decision-making.
- Strong cross-functional leadership skills; comfortable influencing Product, Operations, and Revenue leaders and representing the voice of the customer at the executive level.
- Hands-on, operator mindset: willing to go deep into the details of queues, schedules, workflows, and tools while still thinking strategically.
Skills and attributes
- Deep call center / contact center expertise (staffing models, scheduling, queue management, telephony platforms, omnichannel support).
- Excellent analytical skills, with the ability to interpret data, identify trends, and turn insights into action plans.
- Strong people leadership and coaching skills; proven ability to scale teams and develop leaders.
- Clear, direct communicator who can advocate for customers while balancing operational and financial constraints.
- Bias for action and comfort in a fast-growing, entrepreneurial environment.
