Last Modified: September 24, 2021
Information We Collect About You and How We Collect It.
Information You Provide to Us.
The information we collect on or through our Services may include (a) information that you provide by filling in forms on our websites and mobile applications, including information provided at the time of registering to use our Services, posting materials, or requesting services; (b) information we ask you for when you report a problem with our Services; (c) records and copies of your correspondence (including email addresses), if you contact us; (d) your responses to surveys that we might ask you to complete for research purposes; (e) details of transactions you carry out through our Services and fulfillment of orders, including financial and payment method information you may be required to provide before placing an order through our Services, as well as information, if you are a Customer, about your properties; and (f) information collected from you when you download, register with, or use our mobile applications, including Personal Information.
You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Services, or transmitted to other users of the Services or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including (a) details of your visits to our websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on our websites; and (b) information automatically collected about your location when you use our mobile applications; and (c) information about your computer and internet connection, including your IP address, operating system, mobile device, and browser type.
The information we collect automatically is statistical data and does not include Personal Information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to (aa) estimate our audience size and usage patterns; (bb) store information about your preferences, allowing us to customize our websites and mobile applications according to your individual interests and geographical location; and (cc) recognize you when you return to our Services.
The technologies we use for this automatic data collection may include:
- Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see aboutcookies.org.
- Web Beacons. Pages of our Services may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).
We do not collect Personal Information automatically, but we may tie this information to Personal Information about you that we collect from other sources or you provide to us.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information.
We use information that we collect about you or that you provide to us, including any Personal Information, (a) to present our Services and its contents to you; (b) to provide you with information, products, or services that you request from us, as well as to improve our Services and, if you are a Customer, to make those Services more efficient for your properties based on historical use; (c) to fulfill any other purpose for which you provide it; (d) to provide you with notices about your account or subscription, including expiration and renewal notices; (e) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (f) to notify you about changes to our Services; (g) to share your information with our Service Providers and third party application providers (including as set forth below regarding disclosures for which you have not opted out of); (h) to allow you to participate in interactive features on our websites and mobile applications; (i) to improve our, our service partners, and our customers technology and applications, including for statistical compilations, databases, reports, research, and product improvement and to one or more third party providers, affiliates, or business relationships in an effort to improve products, services, and systems; (j) in any other way we may describe when you provide the information; (k) as may be set out in the SLA, CSA, and Terms and Conditions; and (l) for any other purpose with your consent or as may be consistent with applicable law.
Disclosure of Your Information.
Choices About How We Use and Disclose Your Information.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Accessing and Correcting Your Personal Information.
You can review and change your Personal Information by logging into the website or mobile applications and visiting your account profile page.
Children Under the Age of 13.
Your California Privacy Rights.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential and we urge you to be careful about giving out information in public areas of the Services like message boards and feedback posts. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to or through the Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Provisions Specifically for Customers
If you use our Services to request services (a “Customer”) from one or more of our service providers that provide requested job services through our Services (each, a “Service Provider”), the following shall apply:
We may seek permission for our mobile applications’ collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services and may affect your ability to receive job services. Additionally, disabling our mobile applications’ collection of precise location from your device will not limit our ability to collect your properties’ physical location information from the address you provide to us or from a Service Provider’s device nor our ability to derive approximate location from your IP address. You hereby expressly consent to our use of location-based services and expressly waive and release us from any and all liability, claims, causes of action or damages arising from your use of the Services, or in any way relating to the precise location and other location-based services.
This information about you may be shared with our Service Providers as part of the service delivery process.
Provisions Specifically for Service Providers
If you are a Service Provider, the following shall apply:
We may collect information about (a) you and your company; (b) your personal background or the background of one or more of your agents; (c) your professional qualifications and the professional qualifications of one or more of your agents; and (d) your location and tracking information, including information pertaining to whether you or your agents are en route to one or more job locations that we obtain through third party geolocation informational services or apps or your or your agents’ mobile device. We may also collect information about you that you authorize us to collect through the SLA.
You hereby expressly consent to our use of location-based services and expressly waive and release us from any and all liability, claims, causes of action or damages arising from your use of the Services, or in any way relating to the precise location and other location-based services.
This information about you may also be shared with our Customers as part of the service delivery process.