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3C Vendor Performance Scorecard
PDF · 1 page · ready to print
Save it. Print it. Pass it to your ops lead.
What to do with it this week
- Print one per vendor. Pull your top 5 by work order volume.
- Score the last 90 days. Use your work order data—response time, first-trip resolution, cost per job, callback rate.
- Rank them. The bottom two are your replacement targets this quarter.
- Set a quarterly cadence. Same scorecard, same vendors, every 90 days.
Most operators find at least one underperformer they were tolerating without realizing the cost. That’s the point.
Don’t want to manage vendors at all?
Lula handles sourcing, scheduling, and quality control across your portfolio. Flat-rate per work order. No subscription.
4 hrs
response time benchmark
80%
first-trip resolution bar
15 min
to score your vendor network
56
markets of vendor benchmarks
