Careers

National Account Manager

Enterprise / Institutional Portfolios – Overland Park, KS | Full-Time

The Opportunity

Lula is redefining maintenance infrastructure for institutional single-family rental portfolios across the country. Recognized as one of Kansas City’s fastest-growing companies and ranked on the Inc. 5000 for three consecutive years, Lula has expanded into 50+ markets while building a technology-enabled maintenance platform serving some of the largest portfolios in the SFR space.

We are now hiring a National Account Manager to own and expand enterprise portfolios. This is not a ticket-management role. This is a strategic revenue and growth ownership role.

Your Mission

Retain and expand enterprise portfolios by increasing share of wallet and embedding Lula as core operational infrastructure. Success in this role means expansion-led retention across markets, programs, and executive stakeholders.

What You Will Own

Enterprise Portfolio Growth

• Drive measurable expansion across assigned institutional portfolios
• Increase share of wallet across maintenance programs
• Forecast and quantify expansion pipeline two quarters ahead
• Identify multi-market rollout opportunities
• Track GMV vs portfolio potential

Executive-Level Relationship Leadership

• Lead layered stakeholder engagement
• Build relationships beyond day-to-day operators
• Identify and engage economic buyers and executive sponsors
• Control the ROI narrative at the leadership level

Strategic Value Delivery

• Articulate cost transparency and trend analysis
• Present SLA and response-time improvements
• Benchmark performance across markets
• Align Lula’s roadmap with client business objectives
• Position Lula as operational infrastructure, not a vendor

Structured Expansion Motion

Drive portfolio embedding across:

• Make Ready programs
• Flat-Rate catalog standardization
• Seasonal maintenance programs
• New acquisitions / new doors
• Geographic market expansion

What “Great” Looks Like

• You think in portfolio math, not work orders
• You manage expansion like a forecasted pipeline
• You run executive QBRs that shape future strategy
• You quantify share-of-wallet growth
• You reduce reactive escalations through proactive alignment
• Your clients say, “Lula is critical to our operating model.”

Ideal Background

• 5+ years in Enterprise Account Management, Strategic Account Management, or Revenue Ownership roles
• Experience managing large, multi-market portfolios preferred
• Background in property management, maintenance, SaaS, or operational services strongly preferred
• Comfortable presenting to executive audiences
• Strong financial and data literacy (NRR, GMV, retention metrics)
• Experience owning renewals and expansion revenue
• Highly disciplined CRM habits
• Thrives in fast-paced, high-growth environments

Compensation

• Base Salary: $75,000
• Performance-based bonus tied to revenue and retention metrics

Why Lula?

• Recognized as one of Kansas City’s Top Fastest Growing Companies
• Ranked on the Inc. 5000 three consecutive years
• High-growth, high-ownership culture
• Clear revenue accountability and advancement path
• Opportunity to shape enterprise growth strategy nationally

If you’re ready to operate at the intersection of enterprise strategy, revenue growth, and operational infrastructure—we’d love to talk.

Customer Onboarding Manager

Lula | Overland Park, KS | Full-Time

Launch customers. Prove value. Build the future of maintenance.

At Lula, we’re transforming how property managers operate maintenance.

Our platform combines technology, data, and service infrastructure to help property managers simplify maintenance operations across single-family rental portfolios.

Recognized as one of Kansas City’s fastest-growing companies and an Inc. 5000 honoree, Lula now operates across 50+ markets nationwide.

We are hiring a Customer Onboarding Manager to ensure new customers launch successfully and see value quickly.
This role owns the first 60 days of the customer journey — guiding onboarding, overseeing pilot execution, and helping customers implement Lula’s technology platform.

The Role

The Customer Onboarding Manager ensures every new Lula customer launches successfully and transitions into a long-term partner.

You will:

• Lead onboarding and customer launch
• Manage the 60-day pilot period
• Drive adoption of Lula workflows and technology
• Implement Lula’s Foresight maintenance intelligence platform
• Coordinate across Sales, Operations, Product, and Finance

If you enjoy solving operational challenges, working cross-functionally, and helping customers succeed — this role is for you.

What You’ll Do

Lead Customer Onboarding

• Run kickoff meetings and onboarding calls
• Configure Lula accounts, integrations, and workflows
• Train customers on work order management, quotes, and communication processes
• Ensure technology and platform enablement

Manage the Pilot Period

• Serve as the primary customer contact during the 60-day pilot
• Monitor work order performance and operational metrics
• Conduct weekly customer check-ins and performance reviews
• Identify risks early and coordinate internal solutions

Implement Lula’s Foresight Platform

• Launch PMS integrations and validate data ingestion
• Configure workflow automation and Smart NTE rules
• Establish baseline KPIs from historical data
• Track operational improvements such as:
  • Speed to schedule
  • Time to resolution
  • Cost per work order
  • Technician utilization

Drive Customer Success

• Deliver KPI and performance reports
• Gather feedback and identify expansion opportunities
• Prepare the transition to long-term Account Management
• Ensure customers clearly understand the value Lula delivers

What Success Looks Like

• Smooth onboarding for new customers
• High engagement during the pilot period
• Strong work order performance and operational improvements
• Successful pilot-to-contract conversion
• Customers fully adopting Lula workflows and technology

What We’re Looking For

Ideal candidates have a mix of customer success, operational thinking, and strong communication skills.

Preferred experience

• Property management operations (SFR or multifamily)
• Maintenance operations or vendor coordination
• Customer onboarding, implementation, or customer success roles
• SaaS or platform onboarding experience

Strong candidates also bring

• Excellent communication and presentation skills
• High organization and attention to detail
• Ability to manage multiple stakeholders and priorities
• Analytical mindset and comfort with operational metrics

Why Join Lula

• One of Kansas City’s fastest-growing technology companies
• Inc. 5000 fastest-growing company (multiple years)
• Platform operating across 40+ markets nationwide
• Work directly with Sales, Product, and Operations leadership
• Help shape Lula’s growth as a SaaS + Services platform

About Lula

Lula makes maintenance easy for property managers nationwide. Supporting over 350,000 rental properties, Lula combines AI with a network of 9,000+ vetted, licensed, and insured service professionals to streamline maintenance requests—delivering fast, reliable service and real-time job visibility. Lula features seamless platform integrations, 24/7 support, transparent pricing, and has earned 15,000+ five-star resident reviews.

What We Offer

• Compensation: $75,000 – $85,000 + Quarterly Bonus Opportunity
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k)

In-Office Maintenance Specialist

Lula | Overland Park, KS | Full-Time

Bring field expertise. Improve maintenance operations. Help scale the future of property maintenance.

At Lula, we’re transforming how property managers operate maintenance.

Our platform combines technology, data, and service infrastructure to help property managers simplify maintenance operations across single-family rental portfolios.

Recognized as one of Kansas City’s fastest-growing companies and an Inc. 5000 honoree, Lula now operates across 50+ markets nationwide.

We are hiring a Maintenance Specialist to bring hands-on maintenance expertise into our operations team. This role ensures work orders and estimates are accurate, complete, and ready to be executed by Lula’s nationwide network of service professionals.

This is a unique opportunity for someone with real-world maintenance experience to influence how maintenance operations scale through technology.

The Role

The Maintenance Specialist helps ensure maintenance requests and estimates are accurate before they reach customers.

You will apply hands-on trade experience to evaluate work orders, validate provider estimates, and help Lula maintain a high-quality maintenance experience for property managers and residents.

You will:

• Review work orders and job details before customer presentation
• Evaluate provider estimates and bids for accuracy and completeness
• Collaborate with operations, customer support, and product teams
• Apply maintenance expertise to improve workflows and processes
• Help Lula scale high-quality maintenance operations nationwide

If you have hands-on trade experience and enjoy applying that knowledge in a technology-driven environment, this role is for you.

What You’ll Do

Review Work Orders and Job Details

• Review completed work orders before they are presented to customers
• Ensure job descriptions, scope, and details are accurate and complete
• Validate that all required information is included for execution

Evaluate Estimates and Bids

• Review provider estimates and bids for accuracy and completeness
• Identify missing information or unclear scope
• Work with providers to clarify job details when needed

Support Operational Quality

• Provide feedback based on maintenance best practices
• Help ensure work orders meet Lula’s operational standards
• Identify opportunities to improve workflows and quality control

Collaborate Across Teams

• Work with Customer Service, Operations, Provider Success, AI, and Product teams
• Provide insights that improve the work order process
• Help refine how Lula’s technology supports maintenance operations

What Success Looks Like

• Accurate, complete work orders presented to customers
• High-quality estimates with clear scope of work
• Improved maintenance workflows across teams
• Faster job execution with fewer clarifications required
• Consistent maintenance quality across Lula’s provider network

What We’re Looking For

Ideal candidates combine hands-on maintenance experience with strong communication and attention to detail.

Preferred experience

• 3+ years in property maintenance, construction, or a skilled trade
• Experience as a handyman, HVAC technician, plumber, electrician, or similar role
• Familiarity with maintenance diagnostics and repair workflows

Strong candidates also bring

• Excellent written and verbal communication skills
• High attention to detail and quality
• Comfort using digital tools and learning new systems
• Strong collaboration and team mindset
• Desire to help improve operational processes

Why Join Lula

• One of Kansas City’s fastest-growing technology companies
• Inc. 5000 fastest-growing company (multiple years)
• Platform operating across 50+ markets nationwide
• Work directly with Sales, Product, and Operations leadership
• Help shape Lula’s growth as a SaaS + Services platform

About Lula

Lula makes maintenance easy for property managers nationwide. Supporting over 350,000 rental properties, Lula combines AI with a network of 9,000+ vetted, licensed, and insured service professionals to streamline maintenance requests—delivering fast, reliable service and real-time job visibility. Lula features seamless platform integrations, 24/7 support, transparent pricing, and has earned 15,000+ five-star resident reviews.

What We Offer

• Compensation: $60,000 – $75,000
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k)

Property Management Coordinator

Job description

Are you looking to join one of the KC’s Fastest growing companies?

Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!

Position

The Maintenance Coordinator is a high-level outward facing position that is one of the first lines of communication for Lula customers and service providers. This role is responsible to ensure that each provider, tenant and Property Manager is treated in a professional and friendly manner. This role will answer phone calls and respond to requests of those calls, coordinating follow up and follow through of our customer’s needs. This role is responsible for interacting with Lula customers, maintaining a friendly, positive, authentic and professional approach, while delivering consistent excellent customer service by utilizing an in-depth knowledge of company processes.

Responsibilities

· Provide in-house day-to-day support to our Property Managers, tenants and service providers, responding promptly to all inquiries
· Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy
· Proactively addressing customer concerns with confidence while knowing when to escalate and partner with the leadership team
· Requires making and receiving phone calls and some email correspondence while problem solving
· Liaison between customers and service providers ensuring communication is used effectively to achieve accurate job follow-through
· Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities
· Actively and consistently supports all efforts to simplify and enhance the prospective customer experience

Requirements

· 3+ years of related experience (experience in property maintenance REQUIRED)
· A positive, solutions focused attitude
· Excellent verbal and written communication skills
· Effective prioritization, problem solving and time management skills
· Strong initiative to strive for continuous accuracy, quality, and timeliness of information
· Perform all essential job functions with or without reasonable accommodation
· To be able to work in a fast-paced, high-energy startup environment without being distracted

Lula has a positive collaborative environment. A few of our supportive benefits:

-A positive and inspiring team environment that offers support and camaraderie throughout your career
-Professional growth and internal promotion opportunities due to continuous organizational growth
-Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
-Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Technical Skills

· Excel and Outlook required
· Proficient knowledge of web-based software platforms

Compensation

50-60K Annual Salary Range
Bonus programs

Benefits

100% Employer Covered Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Parental Leave

Job Type: Full-time
Schedule: Monday to Friday, Rotating Weekends
Work Remotely: No

Marketing Coordinator

Job description

Are you looking to join one of KC’s Fastest growing companies? Check out Lula, recently named to the KCBusiness Journal’s “Fast 50” as the 3rd fastest-growing company in Kansas City.
Lula is rapidly expanding into new markets and is seeking to add a Marketing Coordinator to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first.

We are looking for someone with an interest in learning more about marketing, customer relationships, and brand representation through all media outlets. This role could easily grow into a salaried position with multiple growth opportunities for the right person.

Position

The Marketing Coordinator will work closely with the Marketing Director to generate leads as well as create and facilitate our national brand presence through numerous media outlets and marketing avenues. This person will need to be a team player that enjoys collaborating and contributing to our quickly growing business.

Responsibilities

– Educate customers in the property management space through various types of media on our unique service to streamline their maintenance process
– Manage and maintain various marketing campaigns through email, social media, etc
– Develop a deep understanding of our customers, including goals, organization structure, decision-making processes, and pain-points
– Help oversee, organize, and facilitate events
– Work with the Marketing Director to improve SEO and continue to expand our unique brand through blog posts, SEO, and other organic channels

Requirements

To join our team, you’ll need the following:
– Marketing or journalism degrees and experience are welcome, but not required
– A positive, solutions-focused attitude
– Excellent verbal and written communication skills
– Effective prioritization, organization, and time management skills
– Ability to build and maintain effective relationships through strong interpersonal skills with an emphasis on relationship-building and consistent demonstration of solid professional judgment
– To be able to work in a fast-paced, high-energy startup environment
– Perform all essential job functions with or without reasonable accommodation

How we support you

– A positive and inspiring team environment that offers support and camaraderie throughout your career
– Professional growth and internal promotion opportunities due to continuous organizational growth
– Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
– Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Job Type: Hourly, Full-time
Schedule: Monday to Friday
Work Location: Overland Park, KS
Work Remotely: No

Field Project Manager

Job description

Are you looking to join one of the KC’s Fastest growing companies? Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rdfastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!

Experience & Requirements:

Lula is seeking a full-time employee to be part of our growing team. Applicants must be strongly experienced in rental property maintenance and turnover repairs, including but not limited to:

• Must be able to evaluate and estimate repairs related to flooring, painting, handyman repairs, drywall, and any other residence turnover related task.
• Understanding of maintenance in the residential rental space and cost ranges for a variety of services such as flooring, painting, handyman repairs, drywall, etc.
• Schedule and coordinate work with vendors, meeting timeline expectations.
• Must be able to properly scope and quote Make Readies between tenant occupancy and meet strict customer timelines for new resident move ins.
• Quality control inspections upon project completion is a must. This is where we separate ourselves from the competition.
• Communicate repair corrections with contractors upon completion of quality control/assurance inspections.
• Experience managing multiple vendors throughout the project lifespan required.
• Residential Property Maintenance experience required

At least 3-5 years of relevant and well-rounded residential maintenance experience in the property management industry is a must.

Role Expectations:

• Coordinating, compiling, and submitting detailed information for quotes.
• Provide complete and comprehensive estimates of all labor, material, and subcontractor costs associated with assigned repairs.
• The job function regularly exercises discretion, judgement, and communicates with crews.
• Requires analytical with excellent communication skills with both customer and vendor engagement.
• You will be expected to work in our local office located in Overland Park, KS and in the field throughout Kansas City.

Specific Duties:

• Serve as client-facing leaders, overseeing the day-to-day project relationships with our subcontractors and customers.
• Review, process, and close out jobs from our 3rd party contractors in an accurate and timely manner.
• Update notes daily on every project you have running in our job management program.
• Coordinate with subcontractors, tenants, and property managers to acquire relevant information.
• Keep track of all projects and bids that are under your guidance.

Technical Skills

• Proficient knowledge of web-based and mobile software platforms.
• Microsoft Excel and Outlook experience is required.

How we support you:

• A positive and inspiring team environment that offers support and camaraderie throughout your career.
• Professional growth and internal promotion opportunities due to continuous organizational growth.
• Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
• Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.

Compensation

Job Type: Full-time
Salary: $52,000.00 – $55,000.00 per year (w/ Bonus Opportunities)

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid Parental Leave

Schedule:

• Day Shift
• Monday to Friday
• Weekend Availability

Provider Success Representative

Job description

Are you looking to join one of the KC’s Fastest growing companies?

Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!

Position

The Provider Success Representative will be responsible for maintaining Lula’s community of skilled trade vendors throughout the U.S. In this position candidates will be responsible for:
· Contact Service Providers via phone (nationwide) to discuss Lula’s unique value proposition.
· Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy.
· Use data on service provider accounts to distribute work to the most qualified pros and to identify opportunity areas within the markets you manage.
· Educate service providers on how to engage with the consumers who are putting in service requests.
· Effectively guide service providers through the vetting and onboarding process to become a Lula approved provider.
· Maintain open lines of communication with providers including in-person, phone and e-mail correspondence.

Requirements

• A positive, solutions focused attitude
• Excellent verbal and written communication skills
• Effective prioritization and time management skills
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced, high-energy startup environment without being distracted
• Balance working independently while being part of a team
• Perform all essential job functions with or without reasonable accommodation
• 1 – 3 years of experience in sales, client relations, customer service or a related field

Lula has a positive collaborative environment. A few of our supportive benefits:

• A positive and inspiring team environment that offers support and camaraderie throughout your career
• Professional growth and internal promotion opportunities due to continuous organizational growth
• Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
• Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Technical Skills

• Excel and Outlook required
• Proficient knowledge of web-based software platforms

Compensation

• 55-65K Annual Salary Range
• Bonus programs

Benefits

• 100% Employer Covered Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Job Type: Full-time
• Schedule: Monday to Friday, Rotating Weekends
• Work Remotely: No