Days vacant is the number of days between one resident’s move-out and the next resident’s move-in. It’s the single most important turnover KPI because it converts directly to lost rent. The U.S. multifamily market average […]
The financial health of a property management company runs through resident experience. That’s been true for years, but the 2026 data puts harder numbers behind it than ever: 39% of renters plan to move in […]
When residents move into a rental property, they expect the essentials to work. Refrigerators that keep food fresh, stoves that function reliably, and dishwashers that clean as promised are more than conveniences—they are part of […]
Property maintenance is the ongoing work of keeping a rental property safe, functional, and in good condition. It covers routine upkeep, preventive servicing, emergency repairs, and turn work between residents. Owners and property managers either […]
Preventive maintenance is scheduled work done to stop problems before they happen. Common examples in a rental property include HVAC filter changes and tune-ups, water-heater flushing, gutter and roof checks, caulking and weatherproofing, testing smoke […]
Running handyman work across a rental portfolio is a scale problem. The work has to happen reliably across every unit you manage, in every market you cover, at a price you can predict and pass […]
