Why Property Managers Need Appliance Replacement Procedures

When residents move into a rental property, they expect the essentials to work. Refrigerators that keep food fresh, stoves that function reliably, and dishwashers that clean as promised are more than conveniences—they are part of what makes a rental unit livable.  

When an appliance breaks or stops working as expected, the way a property manager responds has a direct impact on resident satisfaction, overall reputation, and in some cases legal compliance. That’s why property managers need a clear, consistent appliance replacement procedure. 

Why Appliance Replacement Procedures Matter 

Many property managers rely on a reactive approach—waiting for something to break before scrambling to find a replacement. This often means overpaying for last-minute purchases, dealing with delivery delays, and managing frustrated residents in the meantime, all the while operating without transparency as to where the replacement is at or if its been installed. 

A standardized procedure helps property managers: 

• Control costs by working with preferred vendors and standard appliance models 

• Maintain expectations by working with preferred vendors on a standard protocol for installs and removals 

• Save time by eliminating the chaos of last-minute decision-making 

• Improve resident satisfaction by responding quickly and transparently 

Most importantly, standardizing your appliance replacements helps protect property owners from unnecessary risks. A broken refrigerator, for instance, can lead to food spoilage claims or emergency reimbursements. A leaking dishwasher can cause water damage and mold. And a malfunctioning stove can become a safety hazard. Having a structured, proactive plan avoids these pitfalls. 

Resident Satisfaction and Retention 

The way appliance failures are handled plays a major role in whether residents renew their lease or move on. If a refrigerator goes down and weeks pass before it’s replaced, residents often leave negative reviews and begin searching for a new home. On the other hand, when property managers act quickly and communicate clearly, residents see that their needs are prioritized. This trust builds loyalty, increases renewals, and boosts online reputation—outcomes every property manager should value. 

DOWNLOAD Lula’s Refrigerator Replacement Program Detail Sheet

Lula’s Refrigerator Replacement Programs 

Recognizing the critical importance of quick response times, Lula has developed two refrigerator replacement programs designed specifically for property managers who want reliability, speed, and resident satisfaction. 

Lula’s Standard Refrigerator Replacement Program 

Our standard replacement program offers GE appliances delivered with full removal, hook-up, and installation within 5–7 days. This ensures property managers can quickly replace broken refrigerators without the stress of vendor delays or uncoordinated installations. Every replacement is handled by a Lula Refrigerator Certified Installer, ensuring professional service and a seamless experience for residents. 

Lula’s Emergency 48-Hour Refrigerator Replacement Program 

For situations where waiting isn’t an option, Lula now offers an emergency refrigerator replacement program. With this option, property managers can have a like-kind refrigerator fully installed within 48 hours. Just like our standard program, Lula handles the removal of the old unit and installation of the new appliance, but now with the speed necessary to keep residents comfortable and satisfied. 

This rapid-response solution gives property managers peace of mind and ensures that one of the most critical appliances in any rental unit is never out of service for long. 

Proactive Management Pays Off 

Appliances are part of the long-term value of a rental property. Well-maintained, modern refrigerators and other appliances improve the marketability of a unit, support higher rental rates, and reduce turnover. For property owners, Lula’s programs mean less risk of resident disputes and a consistent standard of quality across all managed properties. 

By partnering with Lula, property managers can shift from a reactive approach to a proactive strategy that preserves asset value, strengthens resident relationships, and enhances operational efficiency. 

Having a detailed and consistent appliance replacement procedure isn’t just about keeping appliances running—it’s about protecting investments, delivering a positive resident experience, and building a reputation for reliability. Lula’s Standard Appliance Replacement Program and Emergency 48-Hour Replacement Program give property managers the tools to handle one of the most common maintenance challenges with speed, professionalism, and confidence. 

In today’s rental market, where resident satisfaction drives renewals and reputation, proactive appliance management isn’t optional—it’s essential.