How Can We Help?
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Approved Pro FAQs
- Access Issues
- Are there any requirements to start taking work?
- Can I accept cash or check from a tenant?
- Can I modify the price of a job?
- Can't access my account
- How are jobs scheduled?
- How do I add photos to the job?
- How do I change my bank account information?
- How do I change my hourly rates?
- How do I edit my services?
- How do I get paid?
- How do I know what I will make on a Job?
- How do I submit a quote?
- How do I update my insurance or other documents?
- How to claim jobs
- How to Get Reimbursed for Parts
- How to manage your fleet
- How to Use the Lula Pros App
- Payment is Incorrect
- Provider Fee Structure
- Scheduling Approved Quotes
- Warranty Registration Information
- What Cities Does Lula Currently Service?
- What happens if I need to cancel or reschedule?
- What if I'm going to be late or have to miss a scheduled job?
- What if I'm going to exceed the NTE?
- What if the resident is not answering?
- What if weather affects a job?
- What makes a good quote?
- What pictures do I need to upload?
- What will get me suspended from the Lula platform?
- When will I hear back about the quote I submitted?
- When will I receive a 1099?
- When will I receive my payment?
- Why am I not receiving jobs?
- Why did the fee structure change?
- Why do I need to make notes?
- Why is my payment less than I quoted?
- Why wasn't I paid my emergency rates?
- Show Remaining Articles (24) Collapse Articles
No, you will not accept any form of payment from the tenant or any Lula customer. Pros are paid by Lula since Lula is your customer. A Pro will never accept payment on Lula’s behalf. A Pro accepting payments from anyone other than Lula is in violation of Lula’s policy.
We (Lula) will pay you via ACH within 2-3 business days. For more information on how you are paid, visit this article.
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