How Can We Help?
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Property Managers
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Pros
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- Access Issues
- Are there any requirements to start taking work?
- Can I accept cash or check from a tenant?
- Can I modify the price of a job?
- Can't access my account
- How are jobs scheduled?
- How do I add photos to the job?
- How do I change my bank account information?
- How do I change my hourly rates?
- How do I edit my services?
- How do I get paid?
- How do I know what I will make on a Job?
- How do I submit a quote?
- How do I update my insurance or other documents?
- How to claim jobs
- How to Get Reimbursed for Parts
- How to manage your fleet
- How to Use the Lula Pros App
- Payment is Incorrect
- Provider Fee Structure
- Scheduling Approved Quotes
- Warranty Registration Information
- What Cities Does Lula Currently Service?
- What happens if I need to cancel or reschedule?
- What if I'm going to be late or have to miss a scheduled job?
- What if I'm going to exceed the NTE?
- What if the resident is not answering?
- What if weather affects a job?
- What pictures do I need to upload?
- What will get me suspended from the Lula platform?
- When will I hear back about the quote I submitted?
- When will I receive a 1099?
- When will I receive my payment?
- Why am I not receiving jobs?
- Why did the fee structure change?
- Why do I need to make notes?
- Why is my payment less than I quoted?
- Why wasn't I paid my emergency rates?
- Show Remaining Articles23 Collapse Articles
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- How do I track my appliance purchases?
- How Does the Lula Store Help My Business?
- How Does the Lula Store Work?
- Warranty Registration Information
- What happens when an appliance can't be installed?
- What if an appliance is out of stock?
- What is the Lula Pros Store?
- What is the warranty on appliances purchased through the Store?
- Who do I contact for support on appliance purchase?
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If you can’t access your account or previous application, there are a few reasons/things to try.
Account Deactivated
If your account was deactivated, you should be able to tell with your username and password. After the login page, you will see a notice of deactivation and next steps.
Reset Your Password
If your password isn’t recognized, then you can change your password using the “Forgot Password” in the app or Pro Portal. You can authenticate yourself using email or text. If you don’t receive either, it may be an issue with your email address and you should contract pro@lula.life.
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