Here’s a list of various fees that you may encounter while working for Lula. Update: Starting on April 1st, 2024, our fee structure will be changing. Our fees will be a consistent 12% across the board.
Fees for Completed Jobs
| Hourly/Flat-Priced Jobs | Approved Quotes | |
|---|---|---|
| Fee Percentage | 12% | 12% |
| Description | On all jobs that are successfully completed, Lula receives 12% of the final payout amount. We don’t charge anything to be part of the platform, so this is how we keep the lights on. | You work hard for your quotes, so we only take half of our fee for approved quotes. This is so you can keep more of your approval. |
Trip and Diagnosis Fees
| Trip Fee | Licensed Diagnosis Fee | Appliance Diagnosis Fee | |
|---|---|---|---|
| Payout Amount | $50 | $75 | $75 for the first appliance, $45 for second |
| Description | If a resident misses an appointment or you are unable to get into a property for any reason, we will pay a trip fee. You are required to make a reasonable attempt to gain access to the property. Should call Lula and take a picture of the front door before leaving to get payment. | If you arrive at the property on an hourly job and submit a quote without doing work, you will be paid a diagnosis fee based on the service you offer. If no work is performed, then you will receive the diagnosis fee. | When an appliance technicians takes an appliance apart to diagnose the repair, we will pay $75 for the first appliance and $45 for any additional appliance. |
Additional Fees
| Background Check Fee | No-Show/Same-Day Cancellation Fee | |
|---|---|---|
| Fee Amount | $35 | $35 |
| Description | This is a one-time fee that applies to every user that completes a background check. This will be removed from the first job payout. | This fee is assessed if an appointment is canceled or no-showed without communication. These fees will be assessed to future payouts. |
