There are a few scenarios where you might have issues gaining access to the home. Here are a few of them and what to do:

Tenant is not home/answering the door

If you arrive and no one is home (or not answering the door), immediately give our Pro Support line a call (913-444-9293). Sometimes they are sleeping or able to provide an alternative type of access. If we don’t have any luck, please pause the job so we can attempt to reschedule. You will be paid a trip fee and we will work with you and the tenant to find a new time.

Lockbox is missing/Code isn’t working

If the job has an entry code, then no one needs to be home for you to enter. There are occasions where lockboxes go missing or codes get mixed up. If that happens, please call us at 913-444-9293 and let us know. We will work with you to get you into the home or pay a trip fee if necessary.

In both cases, please call us before leaving the property. Along with a call, take a picture of the front of the house to document the trip. It will help us process the trip fee and get you paid for the wasted trip.